At JenX (Jenefa Enterprises), we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping procedures, timelines, and related terms.
All orders are processed within 1–2 business days after confirmation
Orders are processed only on working days (Monday–Saturday)
Orders placed on Sundays or public holidays will be processed on the next working day
Within Tamil Nadu: 2–4 business days
South India: 3–5 business days
Rest of India: 4–7 business days
Delivery timelines may vary depending on:
Location accessibility
Courier partner availability
Unforeseen circumstances (weather, strikes, etc.)
Shipping charges are calculated based on:
Product weight
Delivery location
Free shipping may be available on selected products or order values (as per ongoing offers)
We work with reliable logistics partners to ensure timely delivery, including:
Once your order is shipped, you will receive:
Tracking ID via SMS/Email
You can track your shipment directly on the courier partner’s website
Our courier partners will attempt delivery 2–3 times
If unsuccessful, the product may be returned to us
Re-shipping charges may apply in such cases
Please check the package at the time of delivery
If the package is visibly damaged or tampered:
Do not accept the delivery
Contact us immediately with proof (photos/videos)
While we aim for timely delivery, delays may occur due to:
Remote locations
Natural disasters or disruptions
High order volumes
We appreciate your patience in situations like this.
Currently, we do not offer international shipping
For bulk/export enquiries, please contact us directly
For any shipping-related queries, reach out to us:
JenX (Jenefa Enterprises)
📍 102/5A/1, Ground Floor, Magen Business Centre
Near Geetha Matriculation School, Polpettai,
Tuticorin, Tamil Nadu - 628002
📧 info@jenefaenterprises.in
📞 +91 94422 33975
We reserve the right to update this Shipping Policy at any time without prior notice.
