At JenX (Jenefa Enterprises), we strive to ensure customer satisfaction by delivering high-quality products. This Refund Policy outlines the terms under which refunds, returns, and exchanges are processed.

1. Eligibility for Returns

You may request a return under the following conditions:

• The product is damaged, defective, or non-functional upon delivery

• The product received is incorrect or different from the order placed

• The request is raised within 7 days of delivery

To be eligible:

• The item must be unused and in its original packaging

• All accessories, manuals, and invoices must be included

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, improper handling, or installation

• Items with physical damage not reported within 24 hours of delivery

• Consumables (e.g., labels, ribbons, paper rolls) once opened

• Products purchased under clearance or special discount offers

3. Refund Process

Once your return is received and inspected:

• You will be notified regarding approval or rejection

• If approved, the refund will be processed within 5–7 business days

Refund methods:

Online payments → refunded to the original payment method

4. Exchange Policy

We offer replacements in case of:

• Manufacturing defects

• Transit damage

Exchanges are subject to stock availability.

5. Return Shipping

• If the return is due to our error (wrong/damaged product), we bear the shipping cost

• For other cases, the customer may be responsible for return shipping charges

6. Order Cancellation

• Orders can be cancelled before dispatch only

• Once shipped, cancellation is not allowed

7. Contact for Returns & Refunds

To initiate a return, contact us at:

Jenefa Enterprises
📍 102/5A/1, Ground Floor, Magen Business Centre
Near Geetha Matriculation School, Polpettai,
Tuticorin, Tamil Nadu - 628002
📧 info@jenefaenterprises.in
📞 +91 94422 33975

8. Important Notes

• Refund timelines may vary depending on the bank/payment gateway processing

• We reserve the right to refuse returns that do not meet the above conditions